Shipping policy
This Shipping Policy applies to orders placed through the Unboxed website: www.unboxed.store.
We are an online-only UK retailer. We currently dispatch orders from the United Kingdom.
If you have any questions about delivery, contact us at:
Support hours: Monday-Friday, 9am-5pm.
Registered business address
4A Church St
Market Harborough
England
LE16 7AA
United Kingdom
This is our registered business address only and is not a returns or dispatch address. For returns, email us before sending anything back and we will confirm the correct return instructions, including any return label or reference where applicable.
Delivery locations
We currently deliver to addresses in the United Kingdom.
If delivery to your address is not available at checkout, we may not currently be able to fulfil an order to that location.
Delivery options and costs
Available delivery options, estimated delivery times and delivery costs are shown at checkout before you complete your order.
Our current UK delivery options are:
Standard Delivery
Orders £0.00-£49.99: £4.99
Estimated delivery time: 2-4 business days
Orders £50.00-£99.99: Free
Estimated delivery time: 2-4 business days
Express Delivery
Orders £0.00-£99.99: £5.99
Estimated delivery time: 1-3 business days
Orders £100.00 and over: Free
Estimated delivery time: 1-3 business days
Delivery options may vary depending on the item, order value, delivery address, courier availability and product type.
Order processing
We aim to process and dispatch orders as quickly as possible.
Orders are usually processed during business days, excluding weekends and public holidays.
Processing times may vary during busy periods, promotional periods, public holidays or where additional checks are required before dispatch.
Estimated delivery times
Estimated delivery times are shown at checkout.
Standard Delivery is usually estimated at 2-4 business days.
Express Delivery is usually estimated at 1-3 business days.
Delivery times are estimates only and are not guaranteed unless clearly stated.
Delivery may take longer due to courier delays, public holidays, weather disruption, incorrect address details, security checks, payment checks, or other circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information will be provided by email once your order has been dispatched.
Please allow time for tracking details to update after dispatch.
Delivery address
You are responsible for providing a complete and accurate delivery address at checkout.
Please check your delivery details carefully before placing your order.
If an order is delayed, returned or lost because incorrect or incomplete address details were provided, we may need to wait for the parcel to be returned before arranging a replacement, refund or further delivery attempt.
Additional delivery charges may apply if an order needs to be resent due to an incorrect or incomplete address.
Delivery attempts
If a courier is unable to deliver your order, they may leave a delivery card, send an update by email or SMS, attempt redelivery, leave the parcel in a safe place, deliver to a neighbour, or take the parcel to a collection point, depending on the courier service used.
Please follow the courier’s instructions to rearrange delivery or collect your parcel.
If an item is returned to us because delivery could not be completed or the parcel was not collected, we will contact you to arrange the next steps.
Safe place and nominated delivery locations
If you choose to have your order delivered to a safe place, neighbour, reception area, parcel shop, collection point or another nominated location, responsibility may pass to you once the courier confirms delivery to that location.
Please only nominate a safe place if it is secure and suitable for the item being delivered.
Risk and responsibility
We are responsible for your order until it is delivered to you, or to a person, safe place or location nominated by you.
Once delivery has been completed to you or to your nominated location, the item becomes your responsibility.
High-value items
Some orders may require additional delivery security, such as tracked delivery, signed-for delivery, age or identity checks, or restricted delivery options.
This may apply to higher-value technology, jewellery, watches or other premium items.
Please make sure someone is available to receive the order where required.
Missing, delayed or damaged orders
If your order has not arrived within the estimated delivery window, or if tracking shows an issue, please contact us at:
If your order arrives damaged, incomplete or appears to have been tampered with, please contact us as soon as possible and keep the packaging.
Please include:
Your order number
The email address used at checkout
Photos of the packaging and item, where relevant
A brief explanation of the issue
We will review the issue and advise on the next steps.
Split deliveries
Where an order contains multiple items, we may dispatch items separately.
If this happens, you may receive more than one parcel and more than one tracking update.
Failed or returned deliveries
If an order is returned to us because delivery could not be completed, we will contact you to arrange the next steps.
Depending on the circumstances, we may offer redelivery, cancellation or a refund.
If the failed delivery was caused by incorrect address details, failure to collect, refusal of delivery, or no one being available to receive the parcel, delivery charges may not be refundable and additional delivery charges may apply.
International delivery
We currently deliver to the United Kingdom only.
International delivery is not currently available through our website. If this changes in future, available delivery options, costs, timescales, duties, taxes and customs information will be shown at checkout where applicable.
Changes to this policy
We may update this Shipping Policy from time to time.
The policy that applies to your order is the policy in place at the time you place your order.
Contact us
For delivery questions, tracking issues or shipping support, contact us at:
Support hours: Monday-Friday, 9am-5pm.