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Our Refurbishment Process

How we Inspect, Restore & Grade Every Item

Unboxed restores both everyday tech and pre-loved jewellery with the same careful approach: inspect, test, clean, grade and approve only what meets our standards.

Professionally checked
Individually assessed
Ready for everyday use
Shop with confidence
Phones, tablets, laptops, gaming gear and wearables that feel ready again

Refurbished tech

Phones, tablets, laptops, gaming gear and wearables that feel ready again

Every tech item is checked for performance, cleaned, reset and condition graded so customers know exactly what to expect before they buy.

Browse refurbished tech
Refurbished jewellery with finish, security and presentation in mind

Refurbished jewellery

Refurbished jewellery with finish, security and presentation in mind

Each piece is reviewed, cleaned and checked for structure, wearability and visual finish before it is approved for sale.

Explore refurbished jewellery

Two Categories, One Quality Standard

Tech and jewellery need different specialist checks, but both are cleaned, reviewed and graded carefully before they are listed on site.

Refurbished tech

Tested from battery health to final setup

Phones, laptops and wearables go through detailed diagnostics, restoration and final QC before they go live.

1

Intake and identity check

Every device is logged, matched to its key specifications and reviewed for any visible wear before work begins.

2

Full diagnostics

We test the core hardware and software features that matter most, including display, buttons, cameras, connectivity, sensors and overall responsiveness.

3

Repair and restoration

Any approved component work, updates and restoration tasks are completed so the device is ready for dependable everyday use.

4

Secure reset and deep clean

Devices are cleaned, sanitised and reset so they arrive ready to set up, with the previous owner's data removed.

5

Final grading and approval

After final checks we assign the cosmetic grade, confirm the listing details and approve the product for sale.

Refurbished jewellery

Restored for presentation, security and peace of mind

Each piece is reviewed for identifying details, finish, structure and wearability before it is approved for sale.

1

Hallmark and detail review

Each piece is reviewed for metal markings, material details and the visible details that help identify its make and condition.

2

Cleaning and polishing

We refresh the finish carefully to lift presentation while respecting the character and material of the piece.

3

Stone and structure check

Settings, clasps, links and other key points of wear are checked so the piece feels secure and ready to wear.

4

Final wearability and grading

Once the finish and structure meet our standards, the piece is given its condition grade and approved for sale.

Compare Our Refurbished Tech Conditions

Use the guide below to compare Fair, Good and Like New across smartphones, tablets, laptops, gaming and smartwatches. Jewellery is sold one piece at a time and described individually instead of being grouped into standard grades.

Tech condition guide

Use this guide to compare cosmetic finish across our tech categories.

Jewellery is one of one

Every jewellery piece is listed as its own one-off item, with its finish and details described individually rather than assigned to Fair, Good or Like New.

Refurbished tech

Compare finish across our graded tech categories

Refurbished tech

Smartphones

Use this guide to compare cosmetic finish across our tech categories.

Smartphones Good condition example
100%

Good

What this condition looks like

Light cosmetic wear with a cleaner overall finish. A strong everyday choice if you want value without heavy signs of use.

Every tech grade is fully tested, reset and approved before sale. The difference is cosmetic wear only.

Screen

Screen stays clean in normal use with only minor visible wear.

Body

Light scuffs or small signs of use may be visible on the frame.

Hardware

Core features are checked so the phone is dependable for daily use.

Battery

Battery performance meets our resale standards for everyday use.