Contact information
This Contact Information applies to the Unboxed website: www.unboxed.store.
Unboxed is an online-only retailer selling refurbished and pre-owned technology, restored jewellery and other pre-owned products.
Registered business address
4A Church St
Market Harborough
England
LE16 7AA
United Kingdom
This is our registered business address only and is not a returns or dispatch address. For returns, email us before sending anything back and we will confirm the correct return instructions, including any return label or reference where applicable.
Email contact
For customer support, order enquiries, returns, refunds, warranty support, delivery questions or general enquiries, please contact us at:
Online-only business
Unboxed operates online only.
We do not currently operate a physical retail shop for customer visits, collections or in-person returns unless this has been agreed with us in advance.
Please contact us by email before sending or returning any item.
Order support
When contacting us about an order, please include:
- Your order number
- The email address used at checkout
- The product name
- A short explanation of your enquiry
This helps us respond as quickly as possible.
Returns and warranty support
For returns, refunds or warranty support, please contact us first at:
Please do not return an item without contacting us first, as we may need to confirm the correct return process and return details.
Response times
We aim to respond to customer enquiries as quickly as possible.
Response times may vary during busy periods, weekends and public holidays.