Our Refurbishment Process
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Refurbished Smartphones

Fully tested, condition-graded smartphones with dependable everyday performance.

Refurbished. Verified. Supported.

Every device is professionally tested and backed by real support.

Fully tested

Multi-point inspection on every device.

12-month warranty

Your item is covered by our 12-month Unboxed warranty.

14-day returns

Changed your mind? Request a return within 14 days of delivery.

Better for the planet

Refurbished tech reduces waste.

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Refurbished Condition Grades

All smartphones are fully tested and backed by our 12-month warranty. Condition grades only affect cosmetic appearance.

Grade

Like New

Like new with almost no visible signs of use.

  • Clean screen, frame and rear with no obvious wear at a glance
  • Only the faintest signs may appear under close inspection
  • Best for customers who want the smartest-looking phone
Grade

Good

Light cosmetic wear but fully functional.

  • Light surface marks or edge wear may be visible on close inspection
  • Looks tidy in everyday use and still presents very well
  • Best balance between condition and value
Grade

Fair

Visible wear but fully tested and working correctly.

  • More noticeable scratches, scuffs or signs of previous use
  • Wear is cosmetic only and does not affect performance
  • Great value if function matters more than a near-pristine finish
Learn about our refurbishment process

See what's included in testing, grading and warranty.

Smartphone FAQs

Everything you need to know before choosing your refurbished smartphone.

Are refurbished smartphones reliable?

Yes. Every smartphone sold by Unboxed is professionally tested, inspected, and verified to make sure it is fully functional and ready for everyday use.

What battery condition should I expect?

Battery performance is checked as part of our refurbishment process so each phone is ready for dependable daily use.

If there is anything model-specific worth noting, it will be clearly shown on the product page before you buy.

Are refurbished phones unlocked?

Yes, unless clearly stated otherwise on the product page, our refurbished smartphones are unlocked and ready to use with compatible networks.

What is the difference between Like New, Good, and Fair condition?

The difference is purely cosmetic. All grades are fully tested and backed by our 12-month warranty, but the amount of visible wear varies depending on the condition selected.

Do refurbished smartphones come with a warranty?

Yes. Our refurbished smartphones include a 12-month Unboxed warranty for added peace of mind. Full warranty details can be found on the product page or in our warranty policy.

Can I return a refurbished smartphone if I change my mind?

Yes. You can request a return within 14 days of delivery. Please email contact@unboxed.store before sending anything back so we can confirm the correct return instructions, including any return label or reference where applicable.