Our Refurbishment Process
Jewellery Size Guide
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Customer support

Send us a message

Share your order issue, product question, or aftercare request below and we will make sure it reaches the right team.

For faster help

Include your order number, product name, and the email used at checkout whenever you can.

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Support

Here to Help

Tell us a little about what you need and we will make sure it reaches the right team. We’ll get back to you within 24 hours! For order issues, including your order number and the email used at checkout helps us assist faster.

Order help

Share your order number, checkout email, and what has happened so we can investigate quickly.

Product questions

Ask about condition, battery health, accessories, compatibility, or anything else before you buy.

Aftercare and returns

Use the same form for delivery updates, return questions, warranty support, or general after-sales help. Please contact us before sending anything back so we can confirm the correct return instructions.

Business and contact details

We are an online-only UK retailer selling refurbished tech and pre-owned jewellery.

Customer support: contact@unboxed.store
Support hours: Monday-Friday, 9am-5pm
We’ll get back to you within 24 hours!

Registered business address:
4A Church St
Market Harborough
England
LE16 7AA
United Kingdom

This is our registered business address only and is not a returns or dispatch address. For returns, email us before sending anything back and we will confirm the correct return instructions, including any return label or reference where applicable.

We do not offer walk-in collections or in-person returns unless agreed in advance.

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