Frequently Asked Questions

No. Unboxed products are pre-owned, restored, or refurbished depending on the item type. Every product is carefully inspected, professionally tested where relevant, and prepared for resale before it is listed.

Each product page is designed to show the condition clearly so customers know what to expect before ordering.

For our tech products, refurbished means the item has been checked, cleaned, tested, and restored to full working order. This can include replacing worn parts, updating software, and making sure the product performs as it should.

The goal is to give quality devices a second life without compromising on everyday performance.

Condition grades mainly describe the cosmetic appearance of an item. A higher grade usually means fewer visible signs of use, while lower grades can show more wear.

Whichever grade you choose, the product is still checked for functionality and listed with a clear condition label so you can shop with confidence.

Battery performance is checked as part of our refurbishment process so each compatible device is ready for dependable daily use.

If there is anything model-specific worth noting, it should be shown on the product page before you buy.

All smartphones sold by Unboxed are unlocked unless clearly stated otherwise on the product page. Devices are reset, cleared of previous accounts, and ready to set up when they arrive.

Orders are processed quickly and dispatched from the UK. Once your order ships, we will send tracking details so you can follow the delivery journey.

Standard Delivery is usually estimated at 2-4 business days. Express Delivery is usually estimated at 1-3 business days. Exact options and costs are shown at checkout.

Tracking details are sent as soon as your order is dispatched. If you have not received them or need an update, contact us with your order number and the email used at checkout so we can help quickly.

What is included can vary by product, so the best place to check is the product page itself. If accessories, specific contents, or extras are included, they should be stated there clearly.

If you are unsure before ordering, send us a message and we will confirm for you.

No. Customers can place an order without creating an account. An account can still be helpful if you want a faster checkout experience for future orders.

Yes. Purchases include a 12-month Unboxed Warranty for added peace of mind.

If an item develops a fault within that period that is not caused by accidental damage or misuse, we will repair, replace, or refund it in line with your rights under UK consumer law.

Yes. If you change your mind, you can request a return within 14 days of delivery.

If your item is faulty or there is an issue with it, please contact us within 30 days so we can help with the next steps. Change-of-mind returns should be sent back in the same condition, while faulty items are handled separately in line with our returns policy.

Before sending anything back, email contact@unboxed.store so we can confirm the correct return instructions, including any return label or reference where applicable.

Available payment methods are shown at checkout. Depending on the product and device, customers may see a mix of secure card payments, digital wallets, or other supported checkout options.

Absolutely. If you have a question about condition, compatibility, sizing, accessories, or anything else before you buy, use the contact page and we will point you in the right direction.

We have created a dedicated Jewellery Size Guide to help with ring sizes, necklace lengths, bracelets, and bangles. It is a strong starting point for both personal purchases and gifts.

If you are between sizes or buying for someone else, feel free to contact us for extra guidance.

If you are buying as a gift and are unsure on size, start with the Jewellery Size Guide for a practical reference point. For extra reassurance, contact us with the style you are considering and we can help you narrow it down.